Turning Chaos into Opportunity in the Skilled Service Economy

1. Putting myself in the shoes of the user. Trying to know what users say, think, feel and do with respect to their pains and what are the possible gains (for users) that can come out of a solution I create.

1. A profile of a prospective users. This profile will have a name, age, job, social status, pain points they are struggling with and the possible goals they are trying to  achieve. The data to be used here won’t be random, but specific details gotten from users during the empathy phase

1. Middle-class adults, in search of skilled workers, often face challenges in securing professional, reliable, timely, safe and secure assistance at fair rates; TaskMe addresses this by providing an efficient online marketplace, connecting diverse skilled artisans over a range of services with local demand, ensuring professional, reliable, affordable, timely, and secure services.

1. We conducted an engaging and collaborative online brainstorming session, bringing together team members from various departments to contribute their innovative ideas.
2. These ideas were subjected to a friendly competition akin to a talent show, and a judging process ensued. Notably, we utilized an efficient idea-ranking tool known as the Idea Prioritization Matrix to objectively identify and highlight the most promising ideas deserving further attention and consideration.
3. This iterative process allowed me to explore innovative solutions and ultimately led to the development of a well-informed and user-centric design.

The Language of Consistency

1. Just as grammar brings structure to language, design systems bring coherence to creativity. In the prototype stage, as components began to take shape, I developed the design system on an as-needed basis, building only what was necessary to move fast without losing clarity. Over time, this system evolved into a robust visual guide that supported three distinct applications: a client-facing mobile app, a tasker-facing mobile app, and a responsive web app for support and operations.

Documentation is the memory of good design

1. It captured design decisions, usage rules, and interaction patterns, enabling seamless collaboration across design, development, and product teams. 
The result? A consistent, scalable design language that reduced design time by over 70%, a remarkable boost in productivity. What began as a tool for alignment became the engine behind faster execution, unified experiences, and long-term design efficiency.

The Blueprint of Creativity

1. Just as an architect meticulously plans a building's foundation, I begin my design process with sketches and wireframes. These often-overlooked elements form the cornerstone of my creative approach, translating abstract concepts into tangible forms.
2. Skipping this phase is like embarking on a journey without a map, risking the loss of the project's essence. Sketches and wireframes lay the groundwork for seamless collaboration, effective problem-solving, and a shared vision. They serve as the compass guiding me through the design landscape, ensuring a harmonious blend of aesthetics and user experience. By embracing these blueprints of creativity, I turn imagination into impactful reality, ensuring each design resonates and engages with its audience.

1. Sketches became a fun adventure. Initiated with initial drafts, sought feedback from friends and users, iterated based on their insights, and redesigned for enhanced user experience and aesthetics. Collaborated with designers, engaged in brainstorming sessions, gathered feedback, and iteratively improved designs. The collaborative effort resulted in polished designs that delighted users.

1. We didn't just stop after creating the app! Post app creation, a comprehensive testing phase ensued. Initially, we presented simple versions and early sketches to friends and stakeholders, gathering feedback on functionality and interactivity. As the app neared completion, a select beta group engaged with it for two months, providing valuable insights on preferences and areas for improvement. This meticulous testing process played a pivotal role in enhancing the app before its public release.