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Overview
Redesigned TaskMe’s Support Suite from a fragmented mobile-only system into a responsive web app, improving scalability, usability, and overall efficiency.
Client - Artisan Technologies Limited
The Problem
TaskMe’s support team struggled with slow, inconsistent workflows due to a fragmented mobile-only tool, leading to inefficiency and usability issues.
The Solution
Delivered a responsive, scalable web app with intuitive navigation and a modular UI, boosting task speed by 70%, cutting inconsistencies by 50%, and ensuring seamless use across devices.
Impact
Operational Efficiency
Achieved 70% faster task processing by support and admin teams through improved interface clarity and workflow optimization.
Design Consistency at Scale
Reduced design inconsistencies by 50% through a modular UI system and a flexible, need-based design system built for scalability.
Simplified Navigation & Structure
Streamlined the information architecture to enable faster onboarding, reduced support time, and easier content discovery across the platform.
Accessibility That Works
Implemented WCAG-aligned structure and clearer navigation, resulting in a significant uplift in accessibility for all user types.
