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Overview
Redesigned and rebuilt TaskMe’s Support Suite from a fragmented mobile-only experience into a fully responsive web application, resolving major usability and performance gaps. The new interface improved system scalability, reduced user friction, and enhanced operational clarity.
Client - Artisan Technologies Limited
Problem Statement
TaskMe’s support team faced slow workflows and operational friction from a fragmented, mobile-only Support Suite with broken flows and usability issues. I solved this by redesigning it into a fully responsive, scalable web app, accelerating task processing by 70%, reducing design inconsistencies by 50%, and enabling seamless, device-agnostic usability.
The Solution
I redesigned TaskMe’s Support Suite into a fully responsive, scalable SaaS web app, unifying tools with intuitive navigation and a modular UI system. Delivered a 70% boost in task processing speed, 50% fewer design inconsistencies, and seamless usability across all devices.
Impact
Operational Efficiency
Achieved 70% faster task processing by support and admin teams through improved interface clarity and workflow optimization.
Fully Responsive Experience
Delivered a 100% responsive layout across desktop, tablet, and mobile, ensuring seamless usability on any device.
Design Consistency at Scale
Reduced design inconsistencies by 50% through a modular UI system and a flexible, need-based design system built for scalability.
Simplified Navigation & Structure
Streamlined the information architecture to enable faster onboarding, reduced support time, and easier content discovery across the platform.
Accessibility That Works
Implemented WCAG-aligned structure and clearer navigation, resulting in a significant uplift in accessibility for all user types.
